Job Vacancies Relationship Manager

RELATIONSHIP MANAGER

The overall objectives of this position are to promote the company's services, communications and objectives in partnership with the members and stakeholders in general and with the relevant individuals in particular. To, in essence, assist the COO with the relationship building for the company while overseeing the overall general operations of the business.

To develop a holistic relationship with our members companies to ensure: maximum data contribution from each member company to ensure solutions offered to the industry are robust and comprehensive enough to address existing, emerging and new needs of our members, deployment of communication tools from the SAICB to ensure maximum understanding and insight into the serious nature that member companies view fraud prevention and detection in relationship to the SAICB and organised crime, build relationships across member companies and stakeholders to ensure that we are pro actively working to support member organisations i.e. fraud and investigations unit, IT, Data, communications team, procurement and so forth.

To play a key management role in the definition and delivery of services through obtaining the brief, needs and expectations of the members and ensuring they are effectively addressed in the roll-out plan facilitated by company and through efficiently leveraging stakeholder resources. The relationship manager is the main company's custodian of the relationship with the members to ensure the effectiveness and sustainability of the collaborations and for data acquisition.

The Relationship Manager will work closely with relevant counterparts in the member companies to ensure that the services are delivered according to the needs of the member, and that all current and future requirements are addressed in the member interaction plan.

KEY PERFORMANCE AREAS:

• To Assist the COO with his varied role
• Contribute to the development of the overall stakeholder management strategy
• Contribute to the development of programme specific projects and initiatives to the member companies needs
• Presenting and maintenance of the services plan for buy-in and approval (sign-off) with the member priority base (levels, locations, platforms, decision-makers, beneficiaries)
• Facilitate and manage the member relationships in the delivery of the service plans
• Drive and manage the implementation of the SAICB member strategy across the member's value chain.
• Identify, create, implement and measure the effectiveness of the member relationship program. Proactively identify challenges regarding the image and reputation of the SAICB with its members.
• To oversee the non investigation operations of the SAICB
• Assume full leadership responsibility for the data relationship between the SAICB and its data partners.
• Be involved in the design of the products provided by the SAICB to ensure a complete understanding of the services we are able to offer.
• Have a working understanding of the products and how they can provide value to the members
• Serve as liaison between SAICB and the data / technology partners /providers in the member companies.
• Provide recommendations on company technology purchases and upgrades.
• Maintain confidentiality with regard to the information being processed, stored or accessed.
• Provide feedback to COO on all current member data relationships and the success/problems experienced and the way forward.

MINIMUM EDUCATION & EXPERIENCE

• Sales/Marketing / PRO degree/diploma and/or Business Management degree
• 5+ years combined experience in marketing, communications, public relations, stakeholder relations, (account management) at a senior level
• Extensive Knowledge of the insurance industry at all levels
• Understanding of data acquisition and platforms
• Strong administration background

TECHNICAL SKILLS:

• Excellent business acumen, i.e. strategic ability to position and sell the bureau's mandate and services in response to current trends in address insurance fraud and crime in the short term insurance industry
• Strong administration and management skills to oversee the non investigations administration of the SAICB
• Knowledge of Information Systems in line with SAICB objectives
  • Advanced consultative skills, i.e. design and present a solution through providing sound advice and value from a member perspective, beyond the services available.
  • Excellent presentation skills, i.e. the ability to use the right presentation techniques and emphasise the right content to inform, influence and persuade
  • Extensive and exceptional interpersonal and communication skills to engage credibly with people at different levels and with different needs (public relations)
• Marketing skills, i.e. the ability to identify and capture a target market or audience's needs and sell a message branded with the identified need
• Excellent negotiation and interaction skill
• Should ideally have prior experience in the field of annual reports and member/client relations and/ or corporate communications as the position entails full spectrum project management of the conceptualisation, design, production and distribution of a range of stakeholder communications and interactions
• Understanding of data platforms, data acquisition and data relations.
• Advanced MS Office (Word, Excel, PowerPoint)

MANAGERIAL SKILL:

• Competent in stakeholder and administration management and collaborative leadership, i.e. ability to get things done through co-ordinating different role players in working together without formally being in charge of them.
• Excellent proposal and account / portfolio planning ability
• Self-management, i.e. well developed skills to structure own work, work alone and take initiative to get what is needed resourcefully and within proper governance rules and structures

ATTRIBUTES:

• Extensive and exceptional interpersonal skills
• Above average resilience
• Negotiations Skills
• A mature individual
• Able to work independently
• Results oriented (output driven)
• Thorough and excellent follow-through ability
• Willingness to work extended hours and travels substantively (within and across borders)
• Perform well under pressure
• Above average level of perceptiveness and discernment, i.e. know how to read situations correctly and respond accordingly to instil confidence and direction
• Networking ability, i.e. building and maintaining relationships for business and collaborative opportunities
• Service oriented, i.e. desire to serve and customer oriented
• Persuasive, i.e. ability to convince others from different functions and levels of an idea or concept to obtain support
• 5+ years combined experience in marketing, communications, public relations, stakeholder relations, (account management) at a senior level
• 5+ years Stakeholder Manager experience
• 5+ years Administrative role
• Excellent communication skills, deadline driven
• Ability to handle pressure, multitasking and attention to detail
• Strong customer service skills
• Team player

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